About Us
Help – Contact Us

The Monroe County Library System offers a number of options to connect with library staff for support, comments or inquiries.

Library Account Services

For questions about your library account – Call 585-428-8180 when the Central Library is open, or contact your local library.

Need to renew a book? Renew online, or call our automated line 24 hours a day at 585-428-8484.

Email us about your account, or review our list of frequently asked questions.
 Ask a Librarian

 Need help with research, information or something specific? A library information professional can help!


Chat with us! – Click the green button at the bottom of your screen, or click here. Library chat is staffed from 9 am – 5 pm, Monday through Friday (excluding holidays).

Get quick answers – Call 585-428-7300 when the Central Library is open, or contact your local library.

Email us with your inquiry, and we will connect you with the resource or information needed.
Technical Support

Need help accessing the library catalog or website, digital resources, or online databases? Report an issue, and we’ll contact you by email to assist.
Assistive and Interpreter Services

Monroe County Libraries are accessible to people with disabilities. Please contact your local library for specific accommodations.

For interpreter services for library programs please submit the interpreter request form.