Services
Outreach Services

Outreach services bring the library to under-served patrons through programs and services. Whether patrons are in their homes, senior housing, rehab centers or county correctional facilities, Outreach services brings the library experience and resources to the community.

Contact Us

Melanie Lewis, Outreach Manager 428-8312 | Melanie.Lewis@libraryweb.org

Outreach Collection

The Outreach Collection housed at the Central Library has the largest collection of large print books available in the MCLS. The collection includes many formats (CD, DVD, VHS) and genres, as well as Book Discussion and Bi-Folkal Kits.

In-Home Services

Many member libraries offer delivery of materials to those who cannot visit their local library due to a medical or physical disability that leaves them homebound. Check with your local library for available services, or contact the MCLS Outreach Department to see if you qualify for special borrower status. We also have a wide range of materials for the visually impaired.

Job Information 

Outreach staff offer presentations about library resources that can assist job seekers. These presentations can either be in the Central Library or we can come to your location. Demonstrations on using select job search websites are included. We are also available to give general library information to community organizations, agencies and groups.

Re-Entry Services 

Making Moves: A Listing of Transitional Services in the Rochester, NY and Monroe County Area serves as a reference guide for finding various types of assistance in the Rochester area, targeted for both ex-offenders and newcomers to the vicinity in search of basic services.

Tax Preparation and Filing Assistance

Assistance in tax preparation and filing be available at the Central Library of Rochester and Monroe County for income eligible individuals and families. Click here for more information.

Health Insurance Assistance

Certified Health Insurance Navigators will be at libraries throughout Monroe County to assist patrons in enrolling for health insurance through the Affordable Care Act/New York State of Health Exchange. Navigators provide assistance to individuals, families, small businesses and their employees who would like help applying for health insurance through the Marketplace. Click here for more information, and to view the navigator schedule at libraries in the Monroe County Library System.

Other Assistance

If you have an urgent personal need, such as emergency food, shelter, clothing, crisis counseling, substance abuse issues, employment, financial and legal issues, physical and mental health needs, contact Goodwill of the Finger Lakes’ 2-1-1/LIFE LINE program, available 24 hours a day, seven days per week:

Dial 2-1-1 or 1-877-FLNY2-1-1 (1-877-356-9211), or chat online at https://211lifeline.org.

Community Directories

The Information Center of the Central Library maintains information on services in the area:

Outreach Services are partially funded by Coordinated Outreach Library Services aid from the New York State Education Department, administered by the State Library’s Division of Library Development, and the Friends and Foundation of the Rochester Public Library.